Hi, I’m Joelle
I design with people in mind—always. My journey into UX started through real conversations, real problems, and a deep desire to make everyday experiences feel a little lighter. Coming from customer service, I naturally lead with empathy, curiosity, and a strong understanding of user needs. I’m passionate about creating designs that feel intuitive, supportive, and genuinely human.
I bridge the gap between human connection and digital experience through radical empathy and thoughtful problem-solving.
Coming from a background in customer service, I don't just design screens—I design solutions for people. I translate years of direct user feedback into intuitive interfaces that prioritize accessibility, clarity, and genuine human needs.
Featured Case Studies
Transferable Strengths & UX Expertise
User Empathy
Deeply rooted in years of customer service experience, I bring a unique ability to listen to users and advocate for their needs throughout the design process.
UX Research
Conducting meaningful user discovery and testing to uncover pain points and validate solutions using quantitative and qualitative data.
Wireframing & Prototyping
Building intuitive visual flows in Figma, from lo-fidelity sketches to high-fidelity interactive prototypes that bring ideas to life.
Strategic Communication
Skilled in articulating design decisions and bridging the gap between business requirements and technical constraints with clear, empathetic storytelling.
Usability Testing
Analyzing user behavior through moderated and unmoderated testing sessions to identify friction points and iterate toward seamless experiences.
Creative Problem Solving
Turning complex challenges into elegant solutions, leveraging a growth mindset to adapt and learn new tools as the industry evolves.
Currently Learning
01
Advanced Interactive Prototyping
02
Designing for Accessibility & Inclusion
03
Qualitative Research Synthesis
04
Behavioral Psychology in UX
05
Facilitation for Design Workshops